INFORMATION
Return Policy
**Refund Policy – ASH**
At ASH, we hope you love every piece you receive. However, we understand that sometimes things don’t work out.
**Returns & Store Credit**
All online purchases are eligible for store credit only. Items must be returned within 14 days of delivery. Unfortunately, we are unable to accept returns after this window.
**Return Eligibility**
To qualify for a return, items must be:
* Unworn and unused
* In original condition
* With all tags attached
* In original packaging
Proof of purchase is required for all returns.
**How to Start a Return**
To initiate a return, please contact us at **[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)**. If your return is approved, we will provide instructions on how and where to send your item.
**Store Credit**
Once your return is received and inspected, you will be issued store credit in the form of an e-gift card, sent directly to your email.
**Non-Returnable Items**
We do not accept returns on:
* Sale items
* Gift cards
**Damaged Items**
If your item arrives damaged, please contact us immediately at **[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)** with a photo of the item so we can make it right.
**Questions?**
We’re always here to help. Reach out anytime at **[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)**.
Shipping Policy
**Processing Time**
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
**Shipping Rates & Delivery Times**
Shipping rates are calculated at checkout. Delivery times vary depending on your location but typically range from 3–7 business days after shipment.
**Order Tracking**
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.
**Delays**
ASH is not responsible for shipping delays caused by carriers, weather, or incorrect shipping information provided at checkout.
**Incorrect Address**
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
**Lost or Stolen Packages**
ASH is not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please contact the shipping carrier directly.
**Questions?**
For any shipping-related questions, contact us at:
[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)
Terms of Service
**Overview**
This website is operated by ASH. Throughout the site, the terms “we,” “us,” and “our” refer to ASH. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
**Online Store Terms**
By using this site, you confirm that you are at least the age of majority in your state or have given consent for a minor to use this site under your supervision. You may not use our products for any illegal or unauthorized purpose.
**Product Information**
We do our best to display colors and product details as accurately as possible. However, we cannot guarantee that your device’s display will reflect exact colors. All product descriptions and pricing are subject to change at any time without notice.
**Pricing & Payments**
All prices are listed in USD. We reserve the right to modify prices at any time. We also reserve the right to refuse or cancel any order at our discretion.
**Shipping**
We are not responsible for delays caused by carriers or incorrect shipping information provided at checkout. Once your order has been shipped, it is the responsibility of the carrier to deliver it.
**Returns & Refunds**
Please review our Refund Policy for full details. By making a purchase, you agree to those terms.
**Intellectual Property**
All content on this site—including images, logos, and text—is the property of ASH and may not be used without permission.
**Limitation of Liability**
ASH shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our site or products.
**Changes to Terms**
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the site.
**Contact Information**
For any questions regarding these Terms, please contact us at:
[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)
Privacy Policy
**Personal Information We Collect**
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies.
When you make a purchase, we collect information such as your name, billing address, shipping address, payment details, email address, and phone number.
**How We Use Your Information**
We use your information to:
* Process and fulfill your orders
* Communicate with you
* Screen orders for potential risk or fraud
* Improve our website and customer experience
**Sharing Your Information**
We only share your information with third parties necessary to operate our business (such as payment processors and shipping providers). We do not sell your personal information.
**Your Rights**
You have the right to access, correct, or delete your personal information. To make a request, please contact us using the information below.
**Data Retention**
We retain your information for our records unless and until you ask us to delete it.
**Changes to This Policy**
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.
**Contact Us**
For more information about our privacy practices or if you have questions, contact us at:
[shopash@shop-ash-boutique.com](mailto:shopash@shop-ash-boutique.com)
